Returns

 

Xmas Extended Returns Info:
Any orders placed after 20 November 2017 can be returned up until 31 January 2018.


If you are unhappy with the goods received we will refund your order if it is sent back in new, resaleable condition within 21 working days of receipt.
In the interest of providing a swift and seamless experience for our customers we can no longer accept items back for exchange. Instead, you will need to return your original order to us for a refund, and place a new order for the item you require on our website. Please return any unwanted orders to the following address:

Jean Store
PO Box 4897
Worthing
West Sussex
BN11 9WX

Tel: 01903 533099


We suggest for your own protection you use 1st class registered post so your return can be tracked in transit. Any refunds will be issued once we have received the goods, in the original condition. This refund only includes the total of goods sent not the delivery charge. Unless an error has been made on our part the customer will be liable for the cost of the return postage.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded, we will cover return postage costs if a mistake has been made on our part, or your item is defective.
This does not affect your statutory rights.



Customer Testimonials

A great shopping experience overall - great product, quick delivery and an unbeatable price. Thanks very much! Current season product at the best prices, can't complain! A+ I shop regularly at Jean Store & they always delivery. Top, top prices and fast delivery. Definitely recommend! Many thanks Jean Store, impressive service! Best shop on the web! Great range of products all at reduced prices compared to the high street. Thanks!