Customer Services

 

Email Us

admin@jeanstore.co.uk

Call Us

01903 533099 (Lines Open Mon - Fri 10am - 5pm)

 

Social Media

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Write To Us

Jeanstore.co.uk

PO Box 4897

Worthing

BN11 9WX



Delivery Times & Information

Returns Information

Want to check reviews from our customers, or leave one yourself?: Jean Store Trustpilot Reviews





Business Information



Registered Company Name: Dee Dee Retail Ltd

Company Registration Number: 04457423

VAT Registration Number: 192 7504 48

 

Frequently Asked Questions:

Q: Your prices are much lower than other online stores, are your products genuine?

A: Quite simply, yes - always. We order directly from the brands we stock, and you can therefore rest assured that the product you're getting is the real deal. We are an online-only company, meaning we can keep our overheads low, and we love nothing more than passing on those savings to our customers.





Q: How many of your products are in stock and ready for immediate despatch?

A: Roughly 96%. The remaining 4% can be re-ordered from our suppliers which will only add a few days to the delivery time.





Q: How long do I have to return an item if it is unsuitable?

A: We're much more lenient than other online retailers when it comes to refunds and exchanges. We don't set a specific time limit - we only ask that the goods are still in their original, unworn and resaleable condition, and that they're returned withina reasonable timescale - ie. 3 months - reasonable, 3 years - not so reasonable!





Q: How long does delivery take?

A: We send our UK orders by Royal Mail 48. In stock items will arrive within 1-3 days. Items that are "available to order" will take a few days longer. International deliveries take between 3-14 days, depending on which country you are ordering from.

 

Customer Testimonials

A great shopping experience overall - great product, quick delivery and an unbeatable price. Thanks very much! Current season product at the best prices, can't complain! A+ I shop regularly at Jean Store & they always delivery. Top, top prices and fast delivery. Definitely recommend! Many thanks Jean Store, impressive service! Best shop on the web! Great range of products all at reduced prices compared to the high street. Thanks!