01903 533099 (Lines Open Mon - Fri 10am - 5pm)
Write To Us
PO Box 4897
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Registered Company Name: Dee Dee Retail Ltd
Company Registration Number: 04457423
VAT Registration Number: 192 7504 48
Frequently Asked Questions:
Q: Your prices are much lower than other online stores, are your products genuine?A: Quite simply, yes - always. We order directly from the brands we stock, and you can therefore rest assured that the product you're getting is the real deal. We are an online-only company, meaning we can keep our overheads low, and we love nothing more than passing on those savings to our customers.
A: Roughly 96%. The remaining 4% can be re-ordered from our suppliers which will add a few days to the delivery time.Items shown as "In Stock" will be dispatched within 1 working day. Items shown as "Available To Order" will incur a delay of around a week while we order the item in from our suppliers.
Q: How many of your products are in stock and ready for immediate despatch?
A: We're much more lenient than other online retailers when it comes to returns. We don't set a specific time limit - we only ask that the goods are still in their original, unworn and resaleable condition, and that they're returned withina reasonable timescale - ie. 3 months - reasonable, 3 years - not so reasonable!
Q: How long do I have to return an item if it is unsuitable?
A: We send all orders by Royal Mail. Lower value items will be sent by Royal Mail 48, taking 2-3 days from dispatch. Shoes and higher value items will be sent by Royal Mail tracked 48, taking 2 working days from dispatch. All international orders are sent by Royal Mail International Tracked and Signed, taking between 2-10 days from dispatch, depending on the destination country.
Q: How long does delivery take?