01903 533099 (Lines Open Mon - Fri 10am - 5pm)
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PO Box 4897
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Registered Company Name: Dee Dee Retail Ltd
Company Registration Number: 04457423
VAT Registration Number: 192 7504 48
Frequently Asked Questions:
Q: Your prices are much lower than other online stores, are your products genuine?
A: Quite simply, yes - always. We order directly from the brands we stock, and you can therefore rest assured that the product you're getting is the real deal. We are an online-only company, meaning we can keep our overheads low, and we love nothing more than passing on those savings to our customers.
Q: How many of your products are in stock and ready for immediate despatch?
A: Roughly 96%. The remaining 4% can be re-ordered from our suppliers which will only add a few days to the delivery time.
Q: How long do I have to return an item if it is unsuitable?
A: We're much more lenient than other online retailers when it comes to refunds and exchanges. We don't set a specific time limit - we only ask that the goods are still in their original, unworn and resaleable condition, and that they're returned withina reasonable timescale - ie. 3 months - reasonable, 3 years - not so reasonable!
Q: How long does delivery take?
A: We send our UK orders by Royal Mail 48. In stock items will arrive within 1-3 days. Items that are "available to order" will take a few days longer. International deliveries take between 3-14 days, depending on which country you are ordering from.